Frequently Asked Questions
Everything you need to know about our magical apparel and accessories.
How do I determine the right size for my child's apparel?
We provide a comprehensive size chart on each product page that correlates height and weight to our standard sizing. If your child is between sizes, we recommend sizing up for a more comfortable fit.
What is your return policy for holiday clothing?
We accept returns on unworn, unwashed items with original tags attached within 30 days of purchase. Please note that seasonal items must be returned before December 25th to be eligible for a full refund.
How should I care for my Elf on the Shelf themed pajamas?
To preserve the vibrant colors and festive prints, we recommend machine washing your garments inside out in cold water and tumble drying on low heat.
Do you offer international shipping for fashion items?
Yes, we ship our official apparel and accessories to most countries worldwide. Shipping costs and delivery timelines are calculated at checkout based on your specific location.
Are the materials used in your clothing safe for children?
Absolutely. All of our apparel is made from high-quality, non-toxic fabrics that meet or exceed global safety standards for children's wear, ensuring a soft and safe experience.
Can I track my order once it has been shipped?
Once your order leaves our warehouse, you will receive an email confirmation containing a tracking number and a link to monitor your package's journey to your door.